Return
&
Refund Policy
We want you to love what you buy from us. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
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Products can be returned within 5 days of delivery.
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Items must be unused, unwashed, and in original condition with all tags and packaging intact.
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Returns are accepted only for eligible items (see Non-Returnable Items below).
Non-Returnable Items
The following items are not eligible for return or refund:
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Items purchased during sale, clearance, or special promotions. In this case only exchange is applicable
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Products damaged due to misuse, improper handling, or wear and tear
Few Items will be not returnable. It, will be mentioned in the product description
Return Process
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To initiate a return:
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Go to Order tab and click on Return against the Ordered item within 5 days of receiving the product.
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Provide your order ID, product details, and reason for return while filing the return
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Once approved, we will provide return instructions
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Once you initiate the Return, the pick-up will be done in 2 business days
Return Handling Fee
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If the return is due to wrong product, size mismatch, or damaged (manufacturing defect) item, no return handling fees will be charged
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For all other reasons Return Handling fee will be charged
Refunds
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5–7 business days.
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Refunds will be issued to the original payment method used at checkout.
Exchanges
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Exchanges are allowed for size, subject to availability.
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If the replacement item is unavailable, a refund will be processed instead.
Damaged or Incorrect Items
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Contact us within 5 days of delivery
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Share clear photos or videos of the product and packaging
We’ll arrange a replacement or full refund at no extra cost.
Late or Missing Refunds
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If you haven’t received your refund:
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Check with your bank or payment provider first
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Then contact us at support@shopsapience.com for assistance
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Policy Updates
We reserve the right to modify this policy at any time. Changes will be updated on this page and will apply to future orders.
